Return & Refund Policy

Refunds
We may refund you for the following reasons,

Returned items due to the policy of returns once we get them.
Order cancellation

Order can be canceled before the product is shipped out. If the order is canceled you will get a full refund. Please note that we are not able to cancel shipped-out items as they have already been picked up by our courier partners and cannot be intercepted anymore.

30-DAY EASY RETURN
We offer 30-DAY EASY RETURN, which means as long as you are not 100% satisfied with your purchase, you can submit your return request via our 24/7 online customer service or email to support@ccchef.com.


The refunded amount may be slightly different from your original national currency payment due to Currency Exchange rates varying, our store is not responsible for the difference.

There may be a transaction fee deducted by your bank when the order is canceled or refunded fully or partially, our store is not responsible for this if your bank charges you any additional fee.
Non-returnable items:

Used products
All custom products
All Clearance items are Final Sale


RETURNS AND EXCHANGE PROCESS
1. Contact us

If on receiving your order you are not absolutely happy with your purchase or we have delivered the wrong product or a faulty product, please email us at support@ccchef.com or chat with our online customer service team immediately. Please attach a picture or video of the item(s) showing its original packaging and broken part for quicker assistance.

2. Get the return address

We will provide you with a return address via email or online chat.

*Please note that it’s impossible for our customers to return the package to us by rejecting the package because we are not able to receive it in most cases. You need to contact our online customer service to get suggestions for the next step. Or you will be responsible for the loss of the package.

Return address: Block A, Tianxia Jinniu Plaza, No. 8 Taoyuan Road, Nanshan District, Shenzhen City, Guangdong Province

3. Return the Item(s)

If we have delivered an incorrect or faulty item to you, we will be happy to offer an exchange or refund, at our cost, as quickly as possible.


4. Receive a replacement or refund

We will send you the replacement tracking information asap via email. The refund will be credited back to your original payment method in 3-20 business days, depending on the banking institution.

 

For any unresolved concerns, please feel free to contact our customer service team via 24/7 online chat or email support@ccchef.com for quick assistance!