Shipping Policy & Track Your Order

Shipping Policy
The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping, Premium ( Partial countries) and a faster Express shipping. The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation. All shipping ways, PO Box address is not acceptable.

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact our Support ( support@ccchef.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to our Support within 3 months of the date of shipping or before the courier archives the tracking information.

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery.

Please note:
1.Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. tripple freight for returning the product)
2.For some remote areas, there may be an additional charge. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.
3. Address characters should be within 30-40 letters.


Priority shipping
If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by ccchef before shipping, so you dont need to pay any tax or duty when you get it.
Note: Address characters should be within 30-40 letters.
Registered Airmail service
We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding.

Tax
If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties. But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service marked with tax and duty paid: All tax and duty paid by ccchef.



Track
You can Track Your Order by clicking here.
Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Payment
Our store supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at ccchef is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order confirmation
After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock
1.All orders ship from our warehouse in China or United States within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging
Packaging samples for different sized items. All products that we have on our store are 100% genuine and comes with their original retail packaging from the brands. Please note that the package might get opened for checking at customs in your country to inspect the cargo. Due to this single reason, we can’t guarantee you get your shipment 100% sealed when you get it.